Why am I missing an item from my order?

We’re sorry you’re still waiting on one or more items! Your order may be shipping in multiple packages. Here are a few common reasons why:

  • Items didn’t fit in one box.
  • Your order is shipping from multiple warehouses.
  • A backordered item will ship separately.
  • Your order includes a drop-shipped item (sent directly from the manufacturer).

If none of these apply, please contact our team—we’re happy to help! Reach us at wecare@groomerschoice.com or 888-364-6242.