Why haven't I received my order, even though I paid for express shipping?

Express shipping applies to orders placed Monday through Friday during business hours.

Our offices and warehouses are closed on weekends, so orders placed with express shipping on Saturday or Sunday will not be shipped until the following Monday.

If you were not aware of our weekend hours and would like to request a refund for your express shipping charges, please contact us at wecare@groomerschoice.com or 888-364-6242.