I paid for express shipping, but I still haven't received my order. Why?

Express shipping can be applied to any orders we receive Monday through Friday. If you place an order with express shipping on a Saturday or Sunday, fulfillment and shipment will not begin until the following week.

  • If you were not aware of our shipping hours and would like to request a refund for express shipping charges, please email wecare@groomerschoice.com or call 888-364-6242 with questions.