UPS says my order was refused by the sender, but I did not refuse it. What do I do?

We’re sorry for the mix-up! Please reach out to UPS as soon as possible to clarify the misunderstanding.

• We recommend contacting the UPS customer service team at 1-888-742-5877. Provide them with all the necessary information regarding the delivery, including the tracking number and any relevant details. Explain that you did not refuse the delivery and that there might be an error in the tracking information. 
• If UPS is unable to deliver the order back to you, please contact our customer service team. You may email wecare@groomerschoice.com or call 888-364-6242 for assistance.