What should I do if UPS says my order was refused by the sender, but I didn't refuse it?

We’re sorry for the mix-up! Please reach out to UPS as soon as possible to resolve the issue.

We recommend contacting the UPS customer service team at 1-888-742-5877. Be sure to provide them with all the necessary information regarding the delivery, including the tracking number. Let them know that you did not refuse the delivery and that there may be an error in the tracking information.

If UPS is unable to resolve the issue or deliver the order back to you, please contact our customer service team. We will do our best to work with UPS to retrieve your package or, if needed, send a new one. You can email wecare@groomerschoice.com or call 888-364-6242 for assistance.