Sometimes, we are out of stock on items in all of our warehouses. When this happens, we have a time-based approach for either moving forward or cancelling that order.
We work diligently to ensure all products listed in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items.
We gladly accept backorders on items of $15 or more. If an item you ordered:
- Arrives within 30 days, the item(s) will ship out automatically with applicable shipping charges.
- Arrives between 30 to 60 days, you will be contacted prior to the shipment of your backordered item(s).
- Hasn’t arrived within 60 days, your order will be canceled.
If you have any questions about your order, please contact your sales representative or our customer service team.