Returns & Exchanges
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      2. Returns & Exchanges

      What should I do if my item is defective, damaged or doesn't work properly?

      We’re sorry to hear you received a defective or damaged product. Here's how to resolve the issue:

      1. Submit a Return Request
        Sign in to your Groomer's Choice online account. Go to the "Orders" screen, find the order with the defective or damaged product and submit a return request for that item.

      2. Receive an RMA
        Once we receive your return request, Customer Service will reach out with an RMA (Return Merchandise Authorization) number and next steps.

      • For Defective Items: You’ll be asked to return the item to us, and we’ll cover the shipping cost for the return.

      • For Damaged Items: Please send photos of the damage to wecare@groomerschoice.com. If the item is unrepairable, no return is necessary.

      Once we verify the issue, we'll either issue a refund or send you a replacement.

      If you need help with the return process or have additional questions, please contact us at wecare@groomerschoice.com or 888-364-6242. We're here to help!