1. Help Center
  2. Returns & Exchanges

What if my merchandise is defective, damaged, or doesn't work?

We're sorry to hear your order didn't go as expected! Please submit an online return request and contact our customer service team for next steps.

You can begin the return process directly in your Groomer's Choice online account. To begin a return, navigate to your account details by clicking the profile icon on the top right of the home page. Then, select the Returns dropdown tab and follow the website prompts. 

Please see below for more details on how to return defective or damaged items.

  • For Defective Items: For defective items that do not work properly, we request that you send the merchandise back to us, including the receipt of shipping costs. All returns must be preauthorized with a Return Merchandise Authorization (RMA) number. You can obtain an RMA number by contacting customer service. 
  • For Damaged Items: Unfortunately, items are sometimes damaged in transit. If this happens, please take a photo of the damaged items and send the photo to our customer service team. If the items are not salvageable, you do not need to send them back to us. 

After verification/inspection of defective and damaged merchandise, Groomer's Choice will refund you for the merchandise, plus reimburse any shipping costs. If you wish to have the merchandise replaced, we will ship you a replacement. 

Questions? Please reach out to our customer service team at wecare@groomerschoice.com or 888-364-6242.