We're sorry to hear you received a defective or damaged product. Please submit a return request, and our Customer Service team will contact you with next steps.
You can begin the returns process in your Groomer's Choice online account. Sign in to your account and navigate to the "Orders" screen. Then scroll to find the order with the defective or damaged product(s) you wish to return.
Please see below for more details on defective or damaged items.
- For Defective Items: For defective items that do not work properly, we request that you send the merchandise back to us, including the receipt of shipping costs. The return for the defective item must be preauthorized with a Return Merchandise Authorization (RMA) number that will be provided by Customer Service.
- For Damaged Items: Unfortunately, items are sometimes damaged in transit. If this happens, please take photos of the damaged item(s) and email them to our Customer Service team at wecare@groomerschoice.com. If the items are not salvageable, you will not need to ship them back to us.
After verification/inspection of defective and damaged merchandise, Groomer's Choice will refund you for the merchandise, plus reimburse any shipping costs. If you wish to have the merchandise replaced, we will happily ship you a replacement.
Questions? For more information on how to submit a return request, click here. Please reach out to Customer Service at wecare@groomerschoice.com or 888-364-6242 for further assistance.