Why did I have to pay for shipping if my order was over $99?

Some situations warrant shipping charges, even if the merchandise total is over $99.

If you find yourself in this situation, ask yourself the following questions:

  • Am I located in the contiguous United States? If you are outside of the contiguous U.S., our shipping discounts, including FREE shipping, do not apply
  • Does my order contain a drop shipped item? Select products, such as dryers, are drop shipped directly from the manufacturer. These items do not qualify for free or discounted shipping.

  • Are my items shipping from multiple warehouses? In some situations, orders will be fulfilled from several warehouses. If this is the case, you will be responsible for any of the remaining shipping costs. 
  • If none of these applied to your order, please call 888-364-6242