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  2. Returns & Exchanges

What if I accidentally ordered the wrong item or size?

Contact Customer Service for next steps. However, please note you will be responsible for return shipping costs.

First, contact our Customer Service Department for information on next steps. Note that in this situation, you are responsible for return shipping costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method. 

Please note: 

  • Seasonal items, books and DVDs may not be returned unless defective and can be exchanged only for the exact item/same title. 
  • All drop-shipped items (noted on your invoice) must be returned directly to the manufacturer
  • Merchandise outside of the 30-day return window must be returned to the manufacturer and will fall under manufacturer return/warranty guidelines. 
  • On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.