No worries! We can help with that. Whether you want a refund or an exchange, here's what to do:
1. Submit a Return Request: Sign in to your Groomer's Choice online account and submit a return request (see steps for submitting a request here). Alternatively, you can reach out to Customer Service at wecare@groomerschoice.com or 888-364-6242.
2. Receive an RMA: After you submit your request, Customer Service will provide an RMA number for returning the item.
3. Return and Refund or Exchange: Once we receive and inspect the item, we'll either issue a refund to your original payment method or ship you an exchange.
Please note:
- You are responsible for return shipping costs.
- Seasonal items, books and DVDs can only be exchanged if defective and must be exchanged for the same item.
- Drop-shipped items (noted on your invoice) must be returned directly to the manufacturer.
- Items returned outside the 30-day window must be returned directly to the manufacturer and will fall under their return or warranty guidelines.