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  2. Returns & Exchanges

What if I received the wrong item?

After contacting Customer Service, we will send you the correct item and cover the return shipping costs as well as the new shipping costs to get the correct product to you.

We're sorry to hear we made an error in sending you the wrong item. Please contact our Customer Service Department and a representative will walk you through the next steps.

After verification/inspection, Groomer's Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.